WatchIT Collections are special series designed to focus on a single topic of interest. Collection programs are available individually from the WatchIT content library, but they're most valuable when part of a Collection bundle. Don't miss out on the in-depth analysis of these important IT issues:
Each Collection includes 5 or 6 WatchIT programs. This is our way of starting you off as a WatchIT subscriber. Press 'Learn More' next to any of these Collections to see the programs included in each Collection. When you are ready, request information on obtaining a collection by clicking the 'Request Collection' button.
|
Call Center - Help Desk Collection
 
  |
Call Center and Help Desk Technologies: Your Customer Connection
Consultant Peter DeHaan delivers practical, relevant, and useful information on the important technological elements involved in running a call center. |
  |
Managing Call Center Operations
Industry expert Brad Cleveland provides an overview of the call center environment, and reviews major technologies, key performance metrics, personnel requirements and important processes - to help you manage your call center more effectively. |
 |
Designing and Implementing Effective Call Centers and Help Desks
Call center experts Brad Cleveland and Lawrence Byrd explain how to implement the key technologies used in a modern call center/help desk, as well as how to design a call center that provides superior customer service while reducing operating costs. |
 |
Emerging Technologies for Call Centers and Help Desks
The traditional call center is evolving into a multichannel hub of customer interaction. This program examines the technology trends defining and enabling this shift, as well as the underlying business issues. |
  |
Call Center Switch and Database Technologies
Consultant Peter DeHaan examines the technologies involved in call processing, routing, and transmission, and discusses current software approaches to customer and workforce management. |
|
©2003-2010 WatchIT.com. All rights reserved.
|
