How can you create value with information technology?
How can you enhance your IT career?
What tools improve the alignment between business and technology?
What is the best way to set and manage the expectations of business customers?
How can you adjust your behavior to fit with customers’ expectations?
How can you use financial and operating metrics to quantify your progress?
How can you meet the needs of your business?
What is the best way to select partners that will help you be successful?
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Architecture and Infrastructure
Communications
Networking
Security and Privacy
Because IT functions as a service to the business, and not a line of business, many strategies exist for organizing this function to best serve the enterprise. But which strategy makes the most sense for different companies and varying business situations? In this program, Gig Graham from WatchIT presents four possible models for organizing IT, including patterns of how certain models have worked in different business situations. He discusses reporting structures, roles and responsibilities of key IT leaders, and the types of information that enable these leaders to carry out their assignments more effectively. The program includes case studies of the IT organizations of prominent companies. In addition, Tony Hai, director of project Services at National City Corporation, Cleveland, Ohio, discusses IT roles and strategies, and the models that apply to his IT organization.
PROGRAM TOPICS:
TRACK DESCRIPTION
INTRODUCTION
AGENDA
A BUSINESS-IT ALIGNMENT MODEL
Business Strategy
Organizational Infrastructure and Processes
IT Strategy
IT Infrastructure and Processes
SCENARIOS FOR STRATEGIC ALIGNMENT
Factors Important to Achieving Alignment
Two Types of Valuation Criteria
Understanding Financial Metric Ratios
Tony Hai: Financial and Non-Financial Measures
Two Key Operating Ratios
Tony Hai: Applying Three Non-Financial Measures
Tony Hai: Developing Projects Using Non-Financial Measures
Six Key Strategic Areas in IT Organizations
New IT Roles and Responsibilities in Relationship Management
Three Major Criteria for Partnership Strategies
Tony Hai: Partnership Strategies
Tony Hai: The Procurement Function
ALIGNMENT SCENARIO CASE STUDIES
THE STRATEGY EXECUTION SCENARIO
The Strategy Execution Case Study: The USF&G
The Service Level Scenario
Service Level Case Study: The Hartford
The Technology Potential Scenario
Technology Potential Case Study: USAA Insurance
The Competitive Potential Scenario
Competitive Potential Case Study: Progressive Insurance
IT ROLES AND RESPONSIBILITIES
The Similarities and Differences Between Alignment Scenarios
The Role of IT Management in Alignment Scenarios
Valuation Criteria in Alignment Scenarios
Organizational Criteria in Alignment Scenarios
Technology Potential in Alignment Scenarios
Technology Research in Alignment Scenarios
Partnership Strategies in Alignment Scenarios
Determining What Scenario Is Right for Your Business
Tony Hai: Tailor Roles to Line of Business Strategy
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