Is there an untapped opportunity to improve business performance through the order-to-cash process?
Specifically, what is this five-step process that ranges from receipt of order to receipt of cash?
Should order-to-cash be treated as a business priority?
How complex is this process?
Are there practical examples that can be applied to real-world business problems?
Is order-to-cash a common business process?
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Communications
Customer Relationship Management
IT Management
eBusiness
There is an untapped opportunity at many companies today to improve business performance through the order-to-cash process -- a five-step process that ranges from receipt of order to receipt of cash. Millions of dollars in profit can be delivered to the bottom line by companies who treat this as a business priority. But managing the order-to-cash cycle is not easy. It’s a complex process that requires interaction among multiple components -- both inside and outside the enterprise. In this program, technology writer and consultant Roger Grannis clearly explains the order-to-cash process, using practical examples that can be applied to real-world business problems. This program will enable you to understand order-to-cash as a common business process -- and a process common to all businesses -- and how to organize many different information technologies to automate order to cash.
By watching this program, you will:
~ Understand the importance of order to cash and why it’s so difficult to implement;
~ See how the order-to-cash process works in relation to the IT Information Framework; and
~ Have a clear picture of the technology components that comprise the order-to-cash process.
PROGRAM TOPICS:
WATCHIT PROGRAMS
INTRODUCTION
VALUE STATEMENT
AGENDA
VALUE-ADDED RESOURCES INCLUDED WITH THIS PROGRAM
THE BUSINESS CASE FOR ORDER TO CASH
Business Drivers for an Order to Cash Solution: Cost Savings
Business Drivers for an Order to Cash Solution: Reduced Collection Disputes
Business Drivers for an Order to Cash Solution: Shaping Demand
Why Is Implementing an Order-to-Cash Solution So Difficult?
REVIEW OF THE INFORMATION FRAMEWORK
ORDER TO CASH AND THE INFORMATION FRAMEWORK
The Order to Cash Business Process
How the Order-to-Cash Process Works Within the Information Framework
The Data Model
The Workflow Model
The Process Model
The Object and Interface Models
Connecting New Order-to-Cash Processes and Workflow With Data in Legacy Systems
Recap: How the Order-to-Cash Process Is Automated With Technology
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