Call Center and Help Desk Technologies: Your Customer Connection Peter DeHaan Program Track: Straight Talk Program Duration: 47 Minutes Tower: Customer contacts and relationships Roles:   Primary: Customer Service Secondary: Networks: Voice and Data Tertiary: Program Office   Value Category: Navigation Key Issues: What are the important technological elements and considerations involved in running a call center? What impact is the Internet having on the call center technology and operations? Who are the leading call center technology vendors? When should an organization consider outsourcing the call center? - high - medium - low Architecture and Infrastructure Business Applications Communications Customer Relationship Management Networking Sourcing eBusiness        * Call Center and Help Desk Technologies: Your Customer Connection TR: Call Center Switch and Database Technologies TR: Call Distribution: Technologies, Vendors and Solutions TR: Designing and Implementing Effective Call Centers and Help Desks TR: Emerging Technologies for Call Centers and Help Desks TR: Making the Call Center the Center of Action TR: Managing Call Center Operations Test for Call Center and Help Desk Technologies: Your Customer Connection WP: Are You Listening to Your Customers? WP: Area Code Rundown WP: Best-Time-to-Call Optimization for Financial Services Collections WP: CTI in the Call Center WP: Contact Center Suite WP: Cornerstone Technology for Tomorrow's Business WP: Skills-Based Call Routing WP: Strategies for Successful CRM Implementations in Call Centers WP: The New Face of Quality Monitoring: Evaluating Agent and Customer Views WP: Unified Messaging - Cincom WP: Unified Messaging - Peter DeHaan Consulting WP: Web-Chat - The Next Wave in Improving Online Customer Interactions WP: Workforce Management: What Is It? Do You Need It? Workbook For Call Center and Help Desk Technologies: Your Customer Connection ~~~ Call Center - Help Desk Glossary ©2003-2010 WatchIT.com. All rights reserved.