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Customer Service |
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Networks: Voice and Data |
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Program Office |
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| Value Category: |
Navigation |
| Key Issues: |
What are the important technological elements and considerations involved in running a call center?
What impact is the Internet having on the call center technology and operations?
Who are the leading call center technology vendors?
When should an organization consider outsourcing the call center? |
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 - low
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Architecture and Infrastructure
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Business Applications
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Communications
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Customer Relationship Management
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Networking
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Sourcing
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eBusiness
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