Achieving the 360 Degree Customer View John Raezer Program Track: The Game Plan Program Duration: 43 Minutes   Value Category: Efficient operations Key Issues: What is the perspective of a 360-degree customer view including values, "hot buttons," concepts, metrics, and behaviors? How is client intelligence captured, managed, and utilized? What is the Game Plan for achieving the 360-degree customer view from selecting the right tools through maintaining a client intelligence framework? How does this 360-degree customer view affects an organization and its IT staff? - high - medium - low Architecture and Infrastructure Business Applications Business Management Customer Relationship Management Data Management IT Management        * Achieving the 360 Degree Customer View Glossary From Achieving the 360 Degree Customer View TR: Building a Business Intelligence Portal TR: Business Intelligence: Data MIning For Dynamic Customer Analysis TR: Business Intelligence: Emerging Technologies for Gathering Customer Data TR: Implementing Business Intelligence Technologies TR: Understanding Business Intelligence Test From Achieving the 360 Degree Customer View WP: BI Software: Engendering a Quiet Revolution in the Business Place WP: Business Intelligence Applications for the Public Sector WP: The Secrets of CRM Success WP: The Top Ten Critical Challenges for Business Intelligence Success ©2003-2010 WatchIT.com. All rights reserved.