| Value Category: |
Efficient operations |
| Key Issues: |
What is the perspective of a 360-degree customer view including values, "hot buttons," concepts, metrics, and behaviors?
How is client intelligence captured, managed, and utilized?
What is the Game Plan for achieving the 360-degree customer view from selecting the right tools through maintaining a client intelligence framework?
How does this 360-degree customer view affects an organization and its IT staff? |
|
 - high
 - medium
 - low
 |
 |
 |
 |
 |
 |
 |
 |
|
Architecture and Infrastructure
|
 |
|
|
|
|
|
|
Business Applications
|
|
|
|
|
|
|
|
Business Management
|
 |
|
|
|
|
|
|
Customer Relationship Management
|
 |
|
|
|
|
|
|
Data Management
|
|
|
|
|
|
|
|
IT Management
|
|
|
|
|
|
|
|
