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Comments On: Call Center and Help Desk Technologies: Your Customer Connection
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Before watching this program, how would you rate your knowledge or understanding of the subject area? Expert Extensive Moderate Basic None
By watching this program, did you expect to: Build a beginning foundation of knowledge in the subject area Update your general knowledge of the subject area Increase your overall knowledge of the subject area Fill in specific gaps of knowledge about the subject area
Presentation / Content
This program is presented by subject matter experts and/or interview guests who are credible and knowledgeable in the subject area. Strongly agree Agree Disagree Not sure
The program contains learning objectives that are clearly stated. Strongly agree Agree Disagree Not sure
The program's stated learning objectives are satisfied upon watching the program. Strongly agree Agree Disagree Not sure
The program is clear and presented in a logical manner. Strongly agree Agree Disagree Not sure
The program contains graphics, animations, illustrations, etc., that are easy to read and understand. Strongly agree Agree Disagree Not sure
I viewed the following types of additional resources: Web Links White Papers/Key Documents Glossary Terms/Definitions Graphic Figures and Presentations Additional Video Clips Book Recommendations Pre and/or Post Test Questions
These additional resources effectively supplemented the core content, and increased the value of the program. Strongly agree Agree Disagree I did not use the additional resources
The program explores and explains the subject area(s) thoroughly. Strongly agree Agree Disagree Not sure
This program Speaks to my level of expertise Speaks above my level of expertise Speaks below my level of expertise
I skipped through the video to view sections of high interest, spending approximately ____ minutes viewing the video. Less than 10 minutes Between 10 and 20 minutes Between 20 and 30 minutes Between 30 and 40 minutes I watched the entire video
I spent time viewing the additional resources, spending approximately ___ minutes viewing Web links, white papers, glossary terms and definitions, etc. Less than 10 minutes Between 10 and 20 minutes Between 20 and 30 minutes Between 30 and 40 minutes More than 40 minutes
Overall, how would you rate this program? Excellent Good Average Below average Poor - please explain in comments below.
Please use this space for additional comments. If you answered 'Disagree' to any of the questions above, would you please explain why? We appreciate your input and will carefully consider your recommendations.
Return on Investment
Did this program increase your overall awareness, understanding and knowledge of the subject area? Yes Somewhat No Unsure
Did this program help you to better understand and work with IT projects and initiatives? Yes Somewhat No Unsure
Did this program help you prepare to better communicate about the subject area to clients, peers, or other executives? Yes Somewhat No Unsure Not applicable
In comparison with attending conferences and seminars, was this program a more efficient method of increasing your knowledge of the subject area? Definitely Somewhat Same As Less Not sure Not applicable
In comparison with self-directed web research, was this program a more efficient method of increasing your knowledge of the subject area? Definitely Somewhat Same As Less Not sure Not applicable
Overall, did you find this program an enjoyable and efficient way to increase your overall awareness, understanding and knowledge of the subject area? Strongly agree Agree Somewhat Disagree Not sure
Recommendations
Would you watch another program on this topic that was developed by WatchIT.com? Definitely Probably Probably not No
Would you watch another program on a different topic of interest that was developed by WatchIT.com? Definitely Probably Probably not No
Would you recommend this program to a colleague who needs to increase their overall awareness, understanding and knowledge of the subject area? Yes No Unsure
Do you feel that your organization will benefit by using programs developed by WatchIT.com? Yes No Unsure